Terms and Conditions
Last Updated: 7th August 2023
These Terms and Conditions ("Agreement") govern your use of the Baked By Noella website ("Website") and your purchase of baked goods and workshop access ("Products") offered by Baked By Noella, registered at 188 Arundell Road, Peterborough, PE4 6JE, United Kingdom. By using the Website and purchasing our Products, you agree to comply with and be bound by these Terms and Conditions. Please read this Agreement carefully before proceeding.
1. Agreement to Terms
By accessing the Website or making a purchase, you agree to these Terms and Conditions. If you do not agree with any part of these Terms, you may not access the Website or purchase our Products.
2. Products and Workshops
2.1 Product Descriptions: Baked By Noella offers a range of baked goods and workshops. Product descriptions on the Website are accurate to the best of our knowledge, but we do not warrant that the descriptions are error-free.
2.2 Workshop Access: Workshop access may be purchased through the Website. Access details will be provided upon successful payment.
3. Ordering and Payment
3.1 Ordering Process: To place an order for Products, you will be guided through the checkout process on our Website. After completing your order, you will receive an email confirmation.
3.2 Payment: Payment for Products and workshop access is processed through PayPal. By purchasing our Products, you agree to PayPal's terms and conditions.
3.3 Pricing: Prices for Products are listed on the Website. Prices are in GBP and inclusive of applicable taxes, unless otherwise stated.
3.4 Cancellations and Refunds: Workshop access may be subject to cancellation and refund policies, as outlined in each workshop's description. Baked goods are subject to our Refund and Returns Policy.
4. Intellectual Property
4.1 Content Ownership: All content on the Website, including text, images, videos, and workshop materials, is owned by or licensed to Baked By Noella. You may not reproduce, distribute, or modify any content without our prior written consent.
4.2 Workshop Materials: Workshop materials provided to attendees are for personal use only and may not be shared, reproduced, or distributed without permission.
5. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
6. Disclaimer of Warranties
6.1 Product Accuracy: While we strive to provide accurate information, we make no warranties regarding the accuracy or completeness of Product descriptions, workshop content, or any other information on the Website.
6.2 Use at Your Own Risk: Participation in workshops and consumption of baked goods is at your own risk. Baked By Noella is not liable for any adverse effects, allergies, or damages arising from your use of our Products or workshop content.
7. Limitation of Liability
To the extent permitted by law, Baked By Noella shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or purchase of our Products.
8. Indemnification
You agree to indemnify and hold Baked By Noella harmless from any claims, losses, damages, liabilities, and expenses arising out of your use of the Website, Products, or violation of these Terms and Conditions.
9. Changes to Terms
Baked By Noella reserves the right to modify these Terms and Conditions at any time. Updated Terms will be posted on the Website. Your continued use of the Website after any modifications constitutes your acceptance of the revised Agreement.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Refunds Policy
Thank you for shopping at Baked By Noella. We want to ensure you have a satisfying experience with us. This Refunds Policy outlines the conditions under which we offer refunds for our products and workshops.
1. General Refund Policy
1.1 Owner's Discretion: Refunds are at the discretion of Baked By Noella's owner. We aim to provide fair and reasonable resolutions to any issues that may arise.
1.2 Non-Personalised Items: Personalised items cannot be refunded, as they are crafted specifically for you. This includes any product that features customized names, dates, or designs.
2. Workshop Refund Policy
2.1 Cancellation and Refunds: Workshop participants may request a refund up to 28 days before the scheduled workshop date. Refunds will be issued according to the original payment method.
2.2 No Shows and Late Cancellations: Refunds will not be provided for no-shows or cancellations made less than 28 days before the workshop date. This policy is necessary to ensure a fair experience for all participants and to adequately prepare for each workshop.
3. How to Request a Refund
To request a refund for eligible items or workshops, please follow these steps:
3.1 Contact Us: Send an email to [Email Address] within the specified timeframe, providing your order details, the reason for your request, and any relevant information.
3.2 Owner's Review: Our team will review your request and respond within a reasonable timeframe. Please allow [X] business days for a response.
3.3 Refund Process: If your refund request is approved, the refund will be issued to the original payment method within [X] business days. The timing of the refund may vary depending on your financial institution.
4. Contact Information
If you have any questions or concerns about our Terms and Conditions or Refunds Policy, please contact us at:
Baked By Noella 188 Arundell Road, Peterborough, PE4 6JE Email: BakedbyNoella@outlook.com Phone: 07747 731055